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Customer Success Analyst - Singapore

TRG Screen is seeking a highly motivated Customer Success (CS) Analyst with a passion for client advocacy and solving problems in a timely and accurate manner to start immediately.

To be successful you will need to have a passion for clients and technology, be great at troubleshooting technical issues, and be able to learn our proprietary software independently (of course, we start you out in an in-depth, hands-on training program!).

The CS Analyst will report to the Managing Director in the Singapore office.

About us

TRG Screen is the leading market data, online resource management & enterprise cost management SaaS solutions company. We build market-leading software solutions for subscription spend & usage management. High-value subscriptions are complex and expensive. They need to be managed professionally. Our enterprise subscription management solutions help global enterprises to manage the full end-to-end life cycle of their market data, research, software licensing, and other corporate expenses.

With over 500 clients — in financial, legal & professional verticals — realizing immediate ROI and long-term cost savings (10-30%), transparency into purchased subscriptions, improved workflows, and a higher degree of compliance with their vendor contracts.

We are headquartered in New York City with global offices in Belfast, London, Singapore, the Netherlands, and more. We are an energetic, dynamic workforce that is collaborative with the singular goal of giving our clients the best possible experience with us and our products.

With a 20+ year history of building world class products and delivering superior customer service, we have established longstanding relationships with many of the top financial institutions and legal firms in the world.

Responsibilities and Duties

  • Grow your people skills as a client advocate ensuring issues and enhancement ideas get channelled in a timely manner through the proper workflow in our support ticketing system
  • Enhance your technical knowledge while you serve as a product expert by keeping up with new features and issues and providing quality feedback to our development team regarding active issues and trends
  • Hone your presentation and training skills while you conduct web-based scheduled group and/or individual training sessions
  • Participate in user acceptance testing of new releases, fine-tuning your critical analysis talents
  • Meet our key SLAs and Support Metrics, meeting or exceeding your objectives
  • Refine your technical writing know-how and craft your own “online presence” as you work to keep product documentation and videotaped guided walkthroughs up to date 

Qualifications and Skills

  • Self-managed self-starter, confident and accountable for their work
  • Must love people, be positive, energetic and empathetic, with a strong desire to help others
  • Attention to detail with the ability to effectively multitask and work independently
  • Good understand of SaaS and web-based technologies
  • Debugging web applications using Internet Explorer/Chrome debugger and Fiddler
  • Technical aptitude and forensic skills to identify and effectively escalate product issues
  • Strong communication and organizational skills paired with an understanding of how to proactively manage recurring client issues
  • Beginner knowledge of JavaScript, jQuery, MS SQL is a plus
  • Ability to work and thrive in a deadline-driven environment
  • Strong writing and communication skills

The Team at TRG Screen’s hard work is well recognized in the industry!

  • TRG Screen named as one of the most influential Fintech companies 2021
  • TRG Screen shortlisted for Best Managed Services Solution for Market Data in TradingTech Insight Awards USA 2021
  • TRG Screen wins Best Market Data Inventory/Compliance Platform in TradingTech Insight Awards USA 2021
  • TRG Screen wins Best Market Data Inventory Platform in TradingTech Insight Awards Europe 2021
  • TRG Screen’s Axon division wins Best Supporting Services Provider for the third year in a row

Apply if you...

  • Enjoy a challenge and are looking to grow
  • Are excited to work on high traffic, high profile applications & websites with complex requirements
  • Are looking for a company that places value on training and skills development
  • Are psyched to participate in the continuing journey of a growing SaaS company


We offer a challenging job in an international environment with plenty of room for initiative. The terms of employment are competitive (including travel allowance, 25 leave days) and there are sufficient opportunities to develop yourself further.

Benefits:

  • Work from home opportunities
  • Flexible working hours
  • Company pension
  • Company phone
  • Additional holidays
  • Education reimbursement

Interested?

Does this position appeal to you, and does this profile apply to you? Then we would like to invite you to email your motivation and resume to: jorn.vanderbruggen@trgscreen.com.