Support Analyst, Client Success (SA) – Quest and ResearchMonitor (Legal Products)
Location: United States or Europe or Remote
TRG Screen is seeking a highly motivated Support Analyst with a passion for client advocacy and solving problems in a timely and accurate manner to start immediately.
The core function of this job requires you to interact with mainly clients in the legal space daily via phone and email to help solve their issues and train them on how to use our Quest and Research Monitor products.
To be successful you will need to have a passion for clients and technology, be great at troubleshooting technical issues, and be able to learn our proprietary software independently (of course, we start you out in an in-depth, hands-on training program!).
The Client Success Support Analyst will report to the Manager, Client Success, and Support.
Come join us and take advantage of this opportunity to make a huge impact on our clients by assisting them in getting the most out of TRG Screen’s mobile and web products!
TRG Screen is the leading market data, online resource management & enterprise cost management SaaS solutions company. We build market-leading software solutions for subscription spend & usage management. High-value subscriptions are complex and expensive. They need to be managed professionally. Our enterprise subscription management solutions help global enterprises to manage the full end-to-end life cycle of their market data, research, software licensing, and other corporate expenses.
With over 500 clients — in financial, legal & professional verticals — realizing immediate ROI and long-term cost savings (10-30%), transparency into purchased subscriptions, improved workflows, and a higher degree of compliance with their vendor contracts.
We are headquartered in New York City with global offices in Belfast, London, Singapore, the Netherlands, and more. We are an energetic, dynamic workforce that is collaborative with the singular goal of giving our clients the best possible experience with us and our products.
With a 20+ year history of building world-class products and delivering superior customer service, we have established longstanding relationships with many of the top financial institutions and legal firms in the world.