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Customer Consultant – The Netherlands

Are you the creative all-round Customer Consultant that we are looking for? Do you like collaborating with others to find solutions to challenging and complex issues. And does it bring you joy in helping others make optimal use of their software solution? Then we are looking for you!

TRG Screen is a growing, dynamic and innovating software company that helps organizations maintain and optimize their so called ‘enterprise subscriptions’, the associated costs and revenues, and their customer and provider contracts through their software solutions.

With our 150 enthusiastic colleagues, we currently support over 300 customers in the financial, legal and professional services industry to get a grip on their data challenges. We are active globally with offices in New York (HQ), London, Belfast, Paris, ‘s Hertogenbosch, Frankfurt and Singapore.

Within our versatile organization, for the entity Screen INFOmatch B.V. we are currently looking for a (Junior/Medior) Customer Consultant for our office in ’s Hertogenbosch (35 colleagues).

INFOmatch is one of our leading, in-house developed software solutions to maintain and control contracts, invoices and revenues in the market data sector. INFOmatch is used globally by financial institutions, exchanges and market data providers. The solution consists of a back-end application, in which customer data regarding licenses and data usage are maintained, and a client-facing front-end application (web-based). The back end application contains modules and interfaces to support returning processes, such as reporting data usage, compliance and invoicing (link with GL-systems). Together with our other “flagship product” FITS, INFOmatch will be transferred onto our new “Optimize” platform.

What will you be doing?

Your responsibilities will consist of providing support, advising customers on the use of both the back-end as the front-end application, assisting on implementation and development projects, assisting customers in maintaining their database, analyzing customer processes and translating these in demands and wishes, finding customized solutions for challenging and complex problems, conducting training sessions for end users, and developing reports. You will maintain good and warm contact with the customers and will, on occasion, be expected to provide virtual or on-site assistance and training sessions for the customers.

You will report to the Manager Customer Success & Managed Service International. As Customer Consultant you will be working closely together with the other consultants and analysts, the INFOmatch Services team, the INFOmatch Development team and the Quality Assurance Manager.

What will you bring?

  • Minimum a relevant, finished Higher Professional Education;
  • Minimum of 2-year relevant working experience in a comparable role;
  • Interested in or Affinity with the international financial market, IT and/or financial administrative processes;
  • Excellent skills in Excel and preferably VBA;
  • Skilled in English and Dutch;
  • Good communication skills;
  • Flexible and precise;
  • Analytical and problem solving;
  • Creative, proactive / enterprising, result and customer focused;
  • Prefers to be in contact with the customer to get to a fitting solution;
  • Willingness to travel and preferably in possession of a driver’s license.

What do we offer?

TRG Screen is a growing and innovating company, with both a professional as informal working atmosphere. The lines of communication are short, which makes the contact with all colleagues direct and the decision making is fast. We are offering a challenging job in an international environment with plenty of room for (creative) initiative. Naturally, you will have competitive terms of employment, including laptop, smartphone, travel allowance, pension plan, holiday pay, and training opportunities to further develop yourself.

Interested?

Does this position appeal to you, and does this profile apply to you? Then we would like to invite you to email your motivation and resume, before January 31, 2020, to: irma.vanderaalst@trgscreen.com.

For more information, please contact: Robin van der Linden (Manager Customer Success & Managed Service International) on +31(0)629060512. https://www.trgscreen.com.