Managing research and information needs in whatever tools available isn’t optimal.
Working out of a shared mailbox or spreadsheet can prove cumbersome and requires more communication than preferable. Complex projects become hard to visualize and important requests don’t always stand out.
By using a solution designed from the ground up to provide a clear view of the work, and promote user collaboration, the whole process can be made much more straightforward.
Separate views allow users to focus on either a specific request, work they own or are collaborating on, or the work of the team as a whole — and to switch between views seamlessly.