When Suzanne talks about product strategy, she doesn’t start with features or roadmaps. She starts with people. For her, the best products are built by understanding the real challenges people face, then solving them in meaningful ways.
Her approach is shaped by a simple principle: put the customer at the center, and everything else will follow. That mindset runs through everything Suzanne does – from how her team builds and tests ideas, to how TRG Screen is using AI to tackle some of the industry’s thorniest problems.
We caught up with Suzanne to talk about her product philosophy, what’s driving innovation at TRG Screen, and the early morning ritual that keeps her going.
I lead Product Management at TRG Screen, which means I oversee everything from the overall strategy to how we deliver new features across our platform. I work with a brilliant team of product managers, product owners and user experience designers, and together we shape the tools our customers use every day.
Our goal is simple: build better tools that not only solve real problems but are also most important to users. That might mean improving workflows, cutting out manual steps, or helping users get to the right answers faster. AI is playing a growing role in all of that (but more on that later).
What matters is building with purpose, and making sure what we deliver actually works in the real world.
Two things: customers and process.
Great products aren’t born in isolation. They’re built in collaboration with the people who rely on them day in, day out. Once you start working that way, by co-creating with your users, there’s no going back.
We never build without validating first. That means real conversations, clickable prototypes and hands-on testing. It’s not about what we think is useful – it’s about whether we’ve understood the problem properly, and whether the solution delivers better outcomes for the end users and their business. If it doesn’t, we go back and fix it until we get it right.
"Great products aren’t born in isolation. They’re built in collaboration with the people who rely on them day in, day out. Once you start working that way, by co-creating with your users, there’s no going back."
And process matters. Not in a box-ticking way, but in creating the structure and discipline that keeps us aligned, focused and continuously learning. We’ve built in checkpoints that make sure customer input happens at every stage. So, we’re not just building fast, we’re building right. Build, measure and learn. That is what we say.
It’s a mindset shift, but one that’s transformed how we work.
It means the products we deliver reflect the real-world needs of the people using them – not just one type of user, but across the whole organization.
For example, a market data administrator and an executive might be solving related problems, but the outcomes they care about are different. We make sure we understand that full spectrum.
For admins, it might be about usability and workflow. For executives, it’s about visibility, cost control and making a business case. Our job is to make sure both get what they need from the same solution.
That’s why customer input and talking to different types of users, is built into every stage of our process. It helps us shape better tools, drive better results and ultimately gives our clients the confidence that our technology will deliver real value.
AI – hands down. It’s not just a buzzword anymore. What excites me is how it’s finally helping us tackle the parts of market data management that have always been painful: things like manual entry, processing large volumes of documents, fragmented systems, and vendor compliance reporting. The things nobody wants to do, but everyone has to do.
We’re not using AI for the sake of it. We’re asking how it can actually help people work smarter. For example, we’re using it internally for certain highly repetitive tasks, for tasks that demand flawless accuracy, and to digest and analyze large amounts of similar data from disparate sources. We’re also going to offer AI-enabled services to clients on an opt-in basis. Our tools are tested rigorously by our industry experts to ensure that the output meets or exceeds an experienced market data manager’s expectation of accurate outcomes.
Once we know an AI tool works in reality and not just theory, we turn it into product features for clients. But above all, it’s practical, it’s tested and it’s rooted in real need.
Our tools are tested rigorously by our industry experts to ensure that the output meets or exceeds an experienced market data manager’s expectation of accurate outcomes. Once we know an AI tool works in reality and not just theory, we turn it into product features for clients. But above all, it’s practical, it’s tested, and it’s rooted in real need.
And here’s the part I really love: there’s something exciting about finally being able to tackle problems we used to park in the ‘too hard’ bucket. AI is giving us new ways to approach old challenges, and that opens the door to real transformation in how people work.
Start by asking: are you seeing the full picture?
Usage, spend, compliance, entitlements – they each matter, but on their own, they only tell part of the story. A lot of tools out there are great at doing one thing. But they’re point solutions.
What we do at TRG Screen is connect the dots. We bring all those pieces together in one place, so you can see not just what you’re spending, but who’s using what, how often and where you could save. That’s when the real opportunities open up: to cut waste, challenge costs and make smarter, faster decisions.
When you’ve got a full view, that path to action becomes so much clearer.
I’m big into dance music – DJs, different types of house music, anything with a beat drop. It usually catches people off guard. But I’ve always believed that being in a leadership role doesn’t mean you stop being yourself. The best work happens when we bring our whole selves to it.
I’m a bit of a Peloton addict. I ride every single day, it’s how I reset. It’s the one part of my day that’s just for me.
I give a lot to my team and my family, so that’s my moment to give something back to myself. Even if I’m flying out at 6 a.m., I get on the bike first. It’s a non-negotiable!
I really do love this industry. I started in market data years ago, took a short detour, but I came back – and it just feels like home. There’s a sense of community here. Whether you’re a vendor, an asset manager or part of a service team, it’s a space full of smart, passionate people solving complex problems.
I feel lucky to be part of it, and to be helping shape what comes next.
Stay tuned for more expert insights in our Meet the Expert series, where we showcase the incredible talent behind TRG Screen and their contributions to the financial services industry.