With most companies still dealing with a virtual work force, coordinating how to manage any type of request efficiently has become a critical issue.
Within the legal sector, TRG Screen was approached by firms, including several AmLaw 100 clients, to provide a solution for operational teams such as administrative support, secretarial, records, business development and marketing, docketing, etc. who needed to manage incoming requests.
For larger teams such as administrative support or secretarial pools, Quest was a natural fit – with transparency about the status of a request, ease of use and customization, and reporting solutions – and no requests falling between the cracks. It also allows ease of support for teams geographically spread out. (Have you already seen our client success story on how Jackson Lewis automated their docket retrieval through Quest?)
Other departments, within both law firms and our corporate client base, have recently adopted Quest as a solution. For internal departments struggling to manage a variety of in-bound requests including: procurement, vendor selection, accounting, professional development, research, PR, competitive intelligence, knowledge management, libraries, etc. Quest offers seamless workflows even in remote working environments.