---
title: Quest for request management gaining popularity
description: Quest has quickly developed into a solution for departments looking for a solution to route, manage, capture knowledge, and report on in-bound requests.
---

[Blog & News | TRG Screen ](https://www.trgscreen.com/blog)

# [Quest for request management gaining popularity](https://www.trgscreen.com/blog/quest-gaining-popularity-for-use-outside-of-information-teams)

 Written by [TRG Screen](https://www.trgscreen.com/blog/author/trg-screen) | 25-05-2021

With most companies still dealing with a [virtual work force](https://www.trgscreen.com/blog/quest-workflow-collaboration-request-management), coordinating how to manage any type of request efficiently has become a critical issue.

Within the legal sector, TRG Screen was approached by firms, including several [AmLaw 100](https://www.law.com/americanlawyer/2021/04/20/the-2021-am-law-100-ranked-by-gross-revenue/) clients, to provide a solution for operational teams such as administrative support, secretarial, records, business development and marketing, docketing, etc. who needed to [manage incoming requests](https://www.trgscreen.com/request-management-system). 

For larger teams such as administrative support or secretarial pools, Quest was a natural fit – with transparency about the status of a request, ease of use and customization, and reporting solutions – and no requests falling between the cracks. It also allows ease of support for teams geographically spread out. (Have you already seen our client success story on [*how Jackson Lewis automated their docket retrieval through Quest*](https://www.trgscreen.com/jackson-lewis-automated-docket-retrieval-system)?)

## Expanding outside of information teams

Other departments, within both law firms and our corporate client base, have recently adopted Quest as a solution. For internal departments struggling to manage a variety of in-bound requests including: procurement, vendor selection, accounting, professional development, research, PR, competitive intelligence, knowledge management, libraries, etc. Quest offers [seamless workflows](https://www.trgscreen.com/request-management-system/team-collaboration-software-enterprise) even in remote working environments.

## Want to learn more about how Quest could be the solution for your department?

     

 

[View full post](https://www.trgscreen.com/blog/quest-gaining-popularity-for-use-outside-of-information-teams)

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