Client Success Story: Jackson Lewis - Automated Docket Retrieval through Quest

“Jackson Lewis, LexisNexis and TRG Screen Create Automated Docket Retrieval System”

The Client ✍️

Jackson Lewis is a premium law firm specializing in labor and employment law since 1958, comprising of over 950 attorneys. 

The firm's goal is to help employers develop proactive strategies and business solutions that reduce workplace risk. To achieve this goal, Jackson Lewis adopts a preventive approach by partnering with clients to minimize workplace related disputes.

This is done by educating employers on legal trends, judicial developments, and statutory and regulatory compliance. Jackson Lewis also prioritizes client service and offers flexible fee arrangements that best suit clients' needs.

The firm provides a wide range of value added programs and services, including local and national programs, webinars, newsletters, and legal alerts regarding emerging developments. With local offices across the U.S., Jackson Lewis provides representation to employers of all sizes from coast to coast.

The firm’s national practice groups ensure that all its attorneys throughout the country have easy access to the latest resources in each practice area. Jackson Lewis also has an International Employment practice and a relationship with L&E Global, which allows it to assist multinational employers on issues that extend beyond borders.

Finally, Jackson Lewis takes the time early on in any matter to analyze the legal issues and clients’ business objectives, then develops a strategy that takes both into account, providing legal solutions that make business sense.

Situation 🤔

Efficient access to information is a crucial aspect of knowledge management in law firms. Alirio Gomez, Knowledge Manager at Jackson Lewis, recognizes this and focuses on developing and implementing processes that streamline the delivery of services to attorneys while improving productivity.

To facilitate knowledge sharing and ensure efficiency, Gomez employs a range of work products.

Recently, Gomez has been keen to bring this same level of efficiency to the docket and complaint retrieval process at his firm. Like many other law firms, the reference desk at Jackson Lewis receives numerous requests for docket and complaint retrieval each day.

To manage and track these requests, the firm relies on TRG Screen’s Quest, a comprehensive inquiry and request management system that caters specifically to the needs of law firms.

Quest allows firms to track, prioritize, allocate, and resolve requests efficiently and securely— even across remote teams. Requests are promptly routed to the most suitable team or individual with clear accountability and ownership.

Quest takes over the management of your enquiry workflow, ensuring you can focus on the four stages that make up ‘value add’ for a request management system: Request,
Resolve, Report, Reuse.

Alirio Gomez: “We were able to achieve this objective through a
streamlined process that ultimately enhanced our ROI.”

Once a request is received, Jackson Lewis’ reference desk conducts research on the requested docket or complaint using LexisNexis® CourtLink®.

This platform offers the industry’s largest collection of dockets and documents, which are vital sources of intelligence for both litigation and business purposes.

Gomez recognized that the manual process for docket and complaint retrieval was intensive and time-consuming. He was determined to find a way to streamline the process and make it more efficient. To achieve this, he set his sights on automating the delivery of docket and complaint retrieval.

Ready to Optimize your Request Management Processes? We think you are! 👇