If business requests are in shared inboxes, spreadsheets, task lists and different systems, you can’t keep track of urgency, priorities or progress.
Quest — a comprehensive request management system — creates order for research, information, market data, operational & similar service teams dealing with a high volume of enquiries and requests.
See the difference request management software like Quest can make — request your free copy of our self-assessment to gauge the benefits your organization can get through best practice.
Quest gives you comprehensive data about requests, urgency, process and progress. With a request management system you ensure you are spending time on the most important activities, without losing sight of the big picture.
Over, under or at capacity? Meeting deadlines? Balancing services across customers? Now you can know the answers and share actionable insights through custom reports based on key performance indicators you design for your request management service.
Team members spread out? Service requests coming in from all time zones at all times of day and night? No problem. Quest is always on, even when staff members are off duty, and requests can be managed, progressed, and commented on from anywhere at any time -- through consistent best practices.
Quest builds a fully searchable knowledge base of questions and responses as you use it, becoming an even more valuable component of your request management system over time. Leverage previous work to respond to new requests, and create FAQs and other self-service resources easily.
A busy corporate information service fields dozens of research queries every week. With Quest, they ensure every request gets appropriate attention, according to priority and value. Plus, they report monthly to the business on the volume of queries and the value they have added through expert services. What’s more, last month’s responses become this month’s knowledgebase.
A professional services firm assigns assistants to multiple executives. Using Quest, the assistants are better able to provide top-notch, tailored support to each executive. They can easily manage competing requests with different levels of priority and timescales. When crunch times come, they can provide clear reports to enable value-driven decisions about where to focus, and even get additional capacity from other assistants through seamless collaboration. Additionally, the risks of missed work due to holidays, sick leave and staff turnover are significantly reduced.
The administrative team of a financial organization manages requests for design support services. Quest keeps them on top of work-in-progress: They track progress, even when designers are out of the office, and collaborate on complex requests. Their historical and quarterly reports enable them to predict future capacity needs.
Get your free self-assessment worksheet, and gauge the benefits your organization will achieve through best practice in request management.
Quest provides business teams a central, simple way to handle needs from across the firm.