Usage analysis 📊
The group of ‘power’ users consists of some 350 staff, most of them located in the different dealing rooms. The others have responsibilities in Asset Management, Private Banking, Backoffice and Risk Control.
TRG Screen introduces a team of 5 specialists who visit the bank for a period of one week to complete on-site interviews and a (technical) site audit.
During this week, TRG Screen analyses systems usage, data sources required and functional requirements in relation to the business processes. In addition to interviews with the ‘power’ users, interviews are conducted with Senior Management, IT staff and the Internet project group, which uses real-time market data to feed the bank’s public web site.
A separate range of interviews is conducted in the following weeks; in total between 35% and 45% of the users have been interviewed.
Presentation & Implementation 📉
During the next two months, the information is completed with missing details and additional information collected from the vendors involved. All information is analyzed by the project team and the optimization and savings scenarios are prepared.
The final results and optimization scenarios are presented to the Desk heads and the bank’s Management Team.
After a short period of evaluation, TRG Screen supports the implementation process by getting sign offs from the business and supporting the Steering Committee with suggestions & ideas to maximize the realized savings.
An important part of the project also has been the analysis of the Market Data Management organization at the bank.
Based upon the market standards we see with other clients, we have been providing clear recommendations to improve:
👉 the procedures for ordering and cancelling
👉 frequent cost & usage reporting
👉 administrative processes and procedures
👉 the organization of the department