It’s one thing to search your “sent” mail for the text you know you sent last week on a similar request. It’s quite another to have a fully searchable and sortable knowledge management system of text, attachments, images and metadata, from responses provided by any team member, available to leverage at any time.
Plus, you can create, reuse and improve over time the templates you use to reply to requests, including images and links. That's what makes workflow management software like Quest truly come into its own.
Reduce lag time between request and fulfillment, and free up staff time to focus on the highest value work with knowledge management software integrated right into your request management system.