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Knowledge management system for research & business information requests

Leverage previous service requests through a fully searchable knowledge management system

Does it often seem like a research, reference or other business information request has been answered before, but it is difficult to find? Finding information across numerous resources and databases? How to leverage work already done for future use? Want to reduce request turnaround time and improve quality of service?

Quest provides a fully searchable knowledge base of all previous research, reference & information requests to leverage work already done for future use.

Leverage work already done for future use

Often, the firm’s research and information needs follow patterns. Questions and enquiries have already been answered by your library, market data or business information services team — in a different place or form. But it’s not always easy to leverage that knowledge for reuse.

Having access to a comprehensive, fully searchable collection of the team’s work is a powerful tool. By storing previous interactions and making it easily accessible, research, reference & information needs can be fulfilled faster and the information provided can be made more accurate.

Having a knowledge management tool in place leverages existing resources and saves valuable time and effort.

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Knowledge Base Quest

Knowledge base software to store all your service requests

All service requests that come through Quest are automatically stored for future reference. Powerful search functionality — fully filterable and sortable — makes finding the desired information easy. Not only is the text of the request stored, but attachments, images, and metadata are right there alongside.

In addition, Quest — the request & workflow management software solution — makes it easy to create reusable reply templates, including images and links. This reduces the turnaround time on research, reference & information queries and frees up time to focus on more complicated efforts.

Ready to implement a fully searchable knowledge base for your requests & enquiries?

Learn how to leverage previous service requests.

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Bespoke knowledge management software

Quest is designed in partnership with cross-sector information service professionals. This means that Quest’s user experience and functionality has been tailored to suit the bespoke knowledge management processes of library, market data & business information services teams and can be easily customized to fit into your existing workflow.

That’s why our customers choose to use Quest instead of other more generic knowledge base systems.

Key takeaways

Quest is fully searchable knowledge base software to store all previous research, reference & information requests.

  • Store previous research & service requests eradicating duplicate searches
  • Reduce request turnaround time and improve quality of service
  • Reusable reply templates
Contact enquiry management

Ready for the next step? We think you are!

Quest provides library, market data & business information services teams a central, simple way to handle research, reference & information needs from across the firm.

Enquiry & request management

Other processes Quest optimizes

Key Benefits
  • Request management platform
  • Effective team collaboration & workflows
  • Searchable knowledge management system