Management metrics for internal request management

Real-time management metrics & KPIs

Real-time management metrics and performance indicators provide essential information and guidance. Being able to identify emerging trends and consult historical data about your firm’s research, reference & information needs helps with planning for the future. It also helps provide a clearer picture of value added.

Powerful customized reporting

Quest — the request & workflow management software tool — provides a solution. By tracking extensive, fully customizable data on each research & service request, it provides a rich source of information from which to draw. Powerful reporting functionality allows all this information to be utilized, and creating custom, informative, and visually appealing custom reports is a matter of a few clicks.

Quest allows research, legal, market data & business information services teams to gain a fuller understanding of their relationships with others in the firm and a clear picture of the value added.

Bespoke management metrics

Quest is designed in partnership with cross-sector information service professionals. This means that Quest’s user experience and functionality has been tailored to suit the much-needed bespoke management metrics of library, market data & business information services teams and can be easily customized to fit into your existing workflow.

That’s why our customers choose to use Quest instead of other more generic inquiry management systems.