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Automation made easy in Quest 18

TRG Screen is pleased to announce Quest version 18.0 has been released. This release introduces the new Quest Pro module and is focused on automation and configuration options to match your workflow needs.

Automation made easy in Quest

What is Quest Pro?

Quest Pro is a new licensable module that can be added to your subscription. Phase 1 introduces event-based business rules which are configurable automated actions that are applied to requests once they arrive in the system. Future phases will add an auto response bot for answers to frequently asked questions and post-resolution surveys for measuring satisfaction with responses. Additional plans include automating docket retrieval, similar request identification and additional business rules including time-based actions. Quest Pro will absorb the Time Management module, so if you’ve licensed that module, you’ll automatically receive the new Pro features as they’re introduced.

Core product enhancements

Rest assured that we’re also continuing to enhance the core Quest functionality. The latest release includes updates to the request table view including expanded column and filtering options, additional comment fonts and formatting choices, improvements to the mobile-optimized display, and support for OAuth for EWS.

For details of all the enhancements and changes in this release please review the release notes which can be accessed via the support portal here. If you have any questions please don’t hesitate to contact Quest Support or your relationship manager for details.

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