Quest has quickly developed into a leading solution for departments looking for a solution to route, manage, capture knowledge, and report on in-bound requests, even outside of information teams.
In a recent interview for Harrington Starr’s 'The Financial Technologist Magazine' our COO, Leigh Walters, was asked about the ever-growing landscape of data sources and discussed the importance of having visibility over existing data subscriptions.
If you have a clear picture of spend and usage across the business, not only can you better manage your market data spend but you will actually optimize it, while ensuring that your usage is compliant with vendor agreements.
TRG Screen is pleased to announce Quest version 18.3 has been released. This release adds a new requestor sentiment survey used for evaluating the quality of responses when requests are resolved.
By utilising a request management system you can ensure you are spending time on the most important activities, without losing sight of the bigger picture. Comprehensive data about requests, urgency, process and progress at your fingertips not only ensures transparency, but frees up your time to attend to priority requests that most need your attention.
TRG Screen is pleased to announce Quest version 18.2 has been released. This release updates the recently introduced "Quest Pro" module with a machine-learning powered automatic response bot that continues to expand on the automation and intelligence features in the product.
Request management workflow tools launch your service from good enough to best practice. These platforms take over the heavy lifting of data management involved with a busy enquiry service freeing up your team's time to focus on doing what they do best: creative problem solving, customer service and collaboration. Can your firm achieve these benefits?
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